**Contact Olena Cleaning Ltd

How to Book Your London Cleaner

When you contact us for a free quote, our team will guide you through a simple onboarding process. To provide the most accurate estimate, please have the following details ready:

• The size and location of your property

• Your preferred cleaning days and schedule

• Any specific cleaning instructions or priorities

The Olena Cleaning Guarantee

Free Initial Consultation: We offer a complimentary site visit or phone consultation to discuss your specific needs before any contract is signed.

Consistent Quality: You will be assigned a regular, permanent cleaning professional to ensure consistency.

Satisfaction Guaranteed: If you are ever unhappy with a session, we will immediately rectify the situation or provide a replacement cleaner.

Minimum Sessions: To ensure high-quality results without rushing, our standard minimum booking is three hours. (Shorter sessions can be discussed upon request).

Professional Supervision & Quality Control

Olena Cleaning Ltd acts as a dedicated management intermediary between our clients and our fully vetted, self-employed cleaning professionals. We handle all recruitment, coaching, supervision, and ongoing on-the-job support.

Strict Operational Standards

Every cleaner follows rigorous operational guidelines based on our strict company policies for health and safety, property security, and confidentiality. We conduct regular monthly check-ins and actively seek client feedback to guarantee our 5-star standard never drops.

Our Service Policies & Insurance

Cancellations & Replacements

We require a one-week notification to cancel a single session, and a two-week notice to terminate a regular service contract. In the event of your regular cleaner's illness or holiday, Olena Cleaning Ltd guarantees a suitable, vetted replacement to ensure your service is never interrupted.

Public Liability Insurance & Safety

Your property's safety is our highest priority. All of our maids and cleaners are covered by comprehensive public liability insurance, protecting against accidental loss, property damage, or bodily injury.

Transparent Payment Options

Our agreed hourly rate includes all management fees and cleaner compensation. We prefer weekly or monthly direct debit, though we can accommodate cheque or card payments under special circumstances. Clients are responsible for providing cleaning materials unless a "materials-included" package is explicitly requested.

Extended Housekeeping Services

Beyond standard cleaning, we offer experienced housekeepers capable of extended household management duties, including professional laundry and ironing services.